Privacy Policy
Privacy Policy
for www.nest-nuzzle.com
Last updated: February 2025
1. Responsible person
Zyntra BI Solutions FZ-LLC
Compass Building, Al Shohada Road
Al Hamra Industrial Zone – Free Zone
Ras Al Khaimah, United Arab Emirates (UAE)
Email: support@nest-nuzzle.com
Website: www.nest-nuzzle.com
2. Basic principles
We take the protection of your personal data very seriously. We process personal data exclusively in accordance with applicable data protection laws, in particular the GDPR (for EU citizens) and the local regulations of the United Arab Emirates (UAE).
3. What data is collected?
We process the following categories of personal data:
(1) When visiting the website (automatically):
• IP address
• Browser type and version
• Date and time of access
• Visited pages
• Origin (referrer URL)
• Device (desktop/mobile)
(2) When ordering from the shop:
• Name
• Delivery and billing address
• E-mail address
• Payment method
• Ordered products
• Order number
(3) When paying via Shopify Payments, Stripe, PayPal & Co.:
• Payment information (encrypted by payment service providers)
• No complete credit card details are stored on our platform
(4) When contacting us (support):
• E-mail address
• Message content
• Order reference (if applicable)
4. Purpose of data processing
We use personal data exclusively for the following purposes:
• Order processing & shipping organization
• Customer communication & support
• Payment processing
• Technical operation of the website (Shopify hosting, security)
• Website analysis & optimization (Google Analytics / Shopify Analytics)
• Fulfillment of legal obligations (e.g., tax law)
5. Disclosure of data to third parties
We only share personal data if this is necessary for order processing or if you have given your consent.
Data is shared with the following categories of recipients:
• Shopify Inc. (platform and hosting provider – Canada/USA/EU)
• Payment service providers (e.g. PayPal, Stripe, Shopify Payments)
• Fulfillment/Dropshipping service providers
• Shipping companies & logistics partners
• IT service providers (email systems, security tools)
• Authorities, when required by law
6. Data transfer to third countries (outside the EU/EEA)
Since our company is based in the United Arab Emirates and fulfillment is handled through international suppliers, data may be transferred to countries outside the EU (e.g., USA, China, UAE).
These transfers only occur if:
• an adequacy decision of the EU exists, or
• Standard Contractual Clauses (SCCs) are used, or
• You have expressly agreed
7. Cookies & Tracking
Our website uses cookies and similar technologies to:
• to save the shopping cart
• To enable login
• to create statistical analyses
• To optimize marketing ads (e.g., Facebook Pixel, Google Ads)
You can disable cookies in your browser at any time. Some functions of the shop may then be limited.
8. Your rights (according to the GDPR for EU customers)
You have the right to:
• Information about stored data
• Correction of incorrect data
• Deletion (“right to be forgotten”)
• Restriction of processing
• Data portability
• Objection to data processing (e.g. marketing)
• Complaint to a data protection authority
To exercise these rights, please contact us by email: support@nest-nuzzle.com
9. Storage duration
• Order data: 6–10 years (required for tax purposes)
• Emails & support requests: 1–3 years
• Technical logs & tracking data: 14–180 days
• Newsletter data: until unsubscribe
10. Data security
• SSL-encrypted data transmission (HTTPS)
• Payment information is processed exclusively via PCI-DSS-certified providers.
• Access to personal data only by authorized persons
11. Changes to this Privacy Policy
We reserve the right to amend this privacy policy if new legal requirements arise or technical changes occur. The most current version can be found on this website.
We will inform registered customers via email of any significant changes.
Contact for data protection inquiries:
support@nest-nuzzle.com